FAQ
30-Day Return Policy
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must:
Be unused and in its original packaging
Be in the same condition in which you received it
Include a receipt or proof of purchase
Refunds
Once your return is received and inspected, we will notify you of approval or denial. If approved, your refund will be issued to your original payment method within 5-10 business days.
Damaged or Defective Items
If your candle arrives damaged or defective, please contact us within 7 days of deliver with photos of the issue. We will gladly send a replacement or issue a full refund.
Exchanges
We offer exchanges for unused items. If you'd like a different scent or product, contact us and we'll guide you through the exchange process.
Return Shipping
For returns due to personal preference, customers are responsible for return shipping costs.
For damaged or incorrect items, we cover all return or replacement shipping fees.
How to Contact Us
To start a return or exchange, email us at rg33candleco@gmail.com with your order number and reason for return.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please reach out to us within 7 days with your order number and photos (if applicable). We will work with you to send a replacement or issue a refund.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses, but we'll do our best to help if the carrier hasn't delivered yet.
Questions?
For shipping questions or assistance with your order, contact us at rg33candleco@gmail.com.
Processing Time
All orders are processed within 2-4 business days. During peak seasons or sales, processing times may be slightly longer.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and order weight.
Estimated deliver times (after processing) are:
Standard Shipping: 3-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days
Please note: deliver times are estimates and may vary due to carrier delays.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping Locations
We currently ship to:
Domestic (U.S.) addresses
PO Boxes (Standard Shipping Only)
U.S. Territories (Some restrictions may apply)
At this time, we do not offer International Shipping options.
Warm Weather Shipping
Because candles can soften or melt in extreme heat, we may:
Add extra packaging during warm months
Hold orders placed late in the week to prevent weekend warehouse delays
This helps ensure your candles arrive in perfect condition.